STANDARD CHARTERED BANK (SUPPORT OFFICER)


Job Description
• To actively contribute in the managing of a large portfolio of approved Unsecured and Secured loans for consumer banking and ensure that draw down are operated in accordance with the established credit policies and lending guidelines of the Bank to safeguard the Bank’s interest.
• To actively document and update new/ existing credit operational procedures.
• To provide administrative and credit operation support to the business and to achieve excellence in providing quality services to clients and at the same time ensuring maximum profitability for the Bank, including maintaining appropriate credit controls.

Key Roles & Responsibilities
• Process approved loan applications and reviews all documentation for secured and unsecured lending facilities for consumer banking before draw down.
• Continually review and update Departmental Operating Instructions.
• Liaise with Sales , Customer Relationship Managers and legal department on loan related issues.
• Adhere to stringent service performance standards to achieve excellence in customer relations and to provide quality support and documentation.
• Ensure that customers’ enquiries are replied promptly.
• To Ensure that reconciliation of LOS Intersystems Suspense accounts and LOS Control accounts relating to secured credits
• Overall coordination of all DAS Disbursements and DAS Repayment Operations for secured credits
• Monthly review, report of insurance premium (life and all Risk), documentation status for Mortgage transactions
• Daily tracking of MTM for USD based Cash collaterals
Processing of all maintenance /service requests on all Retail Lending Products

Qualifications & Skills
LLB degree
IT soft skills
Communication Interpersonal skills
Team player

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

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