STANDARD CHARTERED BANK (TEAM LEADER)


Job Description
The Incumbent will be responsible for planning, developing and managing the NRI business in Nigeria. Channelize efforts to ensure SCB is the bank of choice for NRI customers. Growth of market share would be an area of importance along with local compliance and governance reporting across geographies. Highest quality of service delivery and building brand recognition will be a key agenda

Key Roles & Responsibilities
• Manage and anticipate client requirements with a focus towards managing the existing base as well as increase cross product holding per client.
• Build, understand and sustain relationships with the client’s circle of influence (e.g. a parent, mentor, advisor or other family member)
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serve as a problem-solver for the client, helping them identify investment criteria, recognise and handle concerns that arise as consultation moves closer to decision.
• Provide ongoing portfolio supervision, with a continuous focus towards helping the client adapt to changes in personal circumstances and the financial environment.
• Retain existing high value clients by growth of wallet with the bank through relationship management activities.
• Resolve client queries without further escalation.
Customer / Business acquisition
• Drive portfolio growth through new to bank (NTB) customer acquisition and increased product per customer (PPC) ratio for existing to bank clients (ETB).
• Based on client profile, map client potential and work towards up streaming.

Customer engagement, needs analysis and consultation
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
• Gather competitive intelligence to determine what competitors are offering clients, product positioning and service offerings.
• Continuously track market trends and ensure up to date knowledge of market offerings to be able to provide advice on potential financial planning solutions based on client needs.
• Carry out suitability assessment of clients
• Identify & partner with product specialists to provide expert advice across a wide range of financial matters such as retirement planning, estate planning, asset allocation, forex rates etc.

Risk management & control
• Ensure meeting clients requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.
• Read, understand and comply with all provisions of the Group Code of Conduct.

Qualifications & Skills
• Good analytical skills and the ability to recognise areas of risk to the business so that prompt and appropriate action may be taken
• Ability to develop/improve and implement processes which balance business needs
• Ability to "think" and develop process flows
• Ability to adapt and understand changing technological advances in banking industry

Technical
• University graduate and/or professional qualification with experience in consumer banking business
• Strong sales skills, thorough knowledge of banking products and services including experience in product development
• Experience in business management/product management or marketing role in a personal banking or investment management environment

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required. 

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