STANDARD CHARTERED BANK (TELLER SERVICE MANAGER)


Job Description
• Delivering quality service to customers via efficient and accurate processing while projecting a professional and warm image in all interpersonal dealings
• Ensuring that there are watertight cash controls in place at all times

Key Roles & Responsibilities
• Supervision of the processing of all daily cash transactions for deposits into current and fixed deposit accounts (involving cash and cheques) and handling associated customer interactions/inquiries/complaints to a specified standard of quality.
• Ensure the Teller’s cash (local and FX) has been balanced daily, tellers registers updated, checked against screen balances and traced/agreed with the General ledger the following morning.
• Ensure that the vault cash (local and FX) has been balanced daily and traced/agreed with the general ledger the following morning
• Responsible for in-house ATM administration and ATM uptime
• Also acts as a back-up pins custodian
• Transactions held over are recorded and traced the following day
• Cash custodians must check tellers’ boxes and cash cash areas when locking tellers away each day to ensure that no cash is left out
• Entries relating to drafts issued are traced to the General ledger from the draft counterfoil each day.
• Bank drafts (all currencies) must be examined and forms remaining verified each day
• Late Teller transactions are recorded and posting traced next day
• Payments must be made in accordance with customer mandates and call back made for amounts specified amount

Attend to customers sales/financial enquiries
• Facilitate telex transfers
• Cheque confirmation and processing account opening references
• General reconciliation and control activities which may typically include:

1. Statistics
2. Reconciliation
3. Central control of branch cash
4. Supervision of posting of clearing cheques/validation of transactions
5. Reconciliation of operating accounts for daily control as well as surprise audit proofing
6. Conducting investigators initiated by customer inquiry
7. Cross-selling of Bank’s products

Qualifications & Skills
• Thorough knowledge of SCB products, operational procedures
• SCB’s procedures/Related policies
• Banking practices/Regulations
• Good Customer relations/Customer focus
• Goal oriented
• Good interpersonal and communication skills
• Excellent operational awareness and ability to discover potentially fraudulent transactions
• Competitive awareness
• Good knowledge of the operations of other departments
• Good knowledge of the bank’s products

B.Sc degree in any discpline.

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

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