UNILEVER NIGERIA (CUSTOMER SERVICE OPERATIONS SUPERVISOR)


Job Description
•Weekly/daily generation of Customer replenishments and orders.
•Drive CCFOT (Customer Case Fill On Time); and Customer Stock position through effective analysis of DBR (Demand Based Replenishment) tool.
•Effective root cause analysis of service losses using standard CCFOT loss tree
•Data Management of Key Distributors(KD) information ex Ultra.
•Daily monitor and liaising with 3PL team and effective reconciliation and analysis of weekly service reports.
•Coordinate generation of weekly extracts and reports to generate Out Of Stock(OOS), Prove of Delivery(POD),Goods in Transit (GIT) and KD sales out report for Management Information

Further information on job
Responsible for all MIS reporting activities in CSO. Will be responsible for the weekly/daily order generation and management of customers orders

Minimum requirements
Minimum qualification is OND in any related field

Other Qualifications
At least 3 years experience in data analysis and reporting
Working Knowledge of Customer Order Management and Sales operations.
Must be proficient in use of Microsoft office tools especially Ms excel
Good written & spoken English
Ability to work without close supervision
Analytical Thinking
Willingness to work overtime including weekends.

Deadline: 28 Aug 2012

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