Job Title: Manager
Location:  Abuja,NG

Job Summary       
Oversee Etisalat Nigeria's team of 24/ 7 incident management professionals to ensure comprehensive monitoring of national telecoms network; lead the management and communication of network faults; and act as cross-functional liaison within the Technical Department to ensure that services are maintained and resumed
Principal Functions   
Create a clear and shared vision for the incident management team which is supported by robust objectives and seamlessly integrated within the wider Technical Department

Manage a team of NOC front-line engineers by allocating work and resources, defining performance levels, setting objectives and facilitating personal development

Manage and communicate all network incidents in order to provide efficient, timely and effective remedies to network issues and requirements, thereby minimizing potential for business disruptions

Create a high performing and collaborative culture within the NOC team by demonstrating a drive for continuous improvement, showing commitment and drive to achieve results and improve departmental effectiveness

Ensure a robust interface between the NOC and other relevant teams to ensure that root causes of major incidents are clearly identified and resolved

Co-ordinate and manage the resolution of incidents and outages (critical, major and minor) across the full range of network supported services, including prioritization, communication, escalation, analysis and review of all network incidents and outages

Work with other stakeholders to jointly define, communicate and implement incident management processes across the network

Participate in major incident reviews; support incident managers in identifying real causes and accurate descriptions of incidents and impacts; recommend remedial actions; acting as first point of escalation in the event of actions not being taken

Implement crisis management and service continuity policies and procedures to ensure disruption to the business is minimized during any disaster

Proactively work with other stakeholders in the event of network incidents requiring cross-departmental collaboration
Educational Requirements       
First degree in Electrical/ Electronic Engineering or any other relevant discipline

MBA or relevant M.Sc. will be an added advantage

Between six (6) and eight (8) directly relevant post-NYSC work experience in GSM/ UMTS NOC operations, including at least most recent three (3) years in a supervisory role
Experience,Skills & Competencies       
Ideal candidate must be able to demonstrate:

Success in leading a high-performing team

Adequate level of supervisory skills with particular emphases on interpersonal, communication, influencing and negotiation skills

Ability to motivate team members

Thorough and current understanding of developments in the application of networks, as well as ability to assimilate and interpret advice from specialists, technical and/ or otherwise

Experience in leading teams to analyze, assess and resolve complex technology requirements, problems and issues

Strong understanding of the GSM/ UMTS architecture



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