Job Title: Shop Manager, Experience Centre

Job Summary
Ensure the effective and efficient operations of assigned Experience Centre

Principal Functions
-Manage selling and customer service activities in assigned Experience Centre and train Retail Advisors on service delivery procedures to optimize and sustain sales performance, profitability and customer satisfaction

-Initiate and manage relationships with internal and external customers
-Ensure resolution of customer queries/ complaints received at Experience Centres and implement measures aimed at guaranteeing optimal customer satisfaction
-Liaise with the Distribution team to ensure maintenance of optimal stock levels in assigned Experience Centre
-Handle administrative duties in assigned Experience Centre and escalate issues to relevant units/ departments where necessary
-Facilitate the provision of after-sales support to customers
-Facilitate the conduct of periodic stock counts and perform spot checks to ensure minimal occurrence of stock losses
-Ensure proper maintenance of all equipment and fixtures in assigned Experience Centre
-Ensure compliance with all health, safety, security and emergency policies and procedures
-Liaise with relevant personnel to facilitate trainings for Retail Advisors in assigned Experience Centre as required
-Attend team/ divisional/ departmental meetings as required
-Provide guidance and manage the performance of subordinates
-Prepare/ compile agreed periodic activity and performance reports for the attention of the Manager-Regional Retail Sales
-Perform any other duties as assigned by the Manager-Regional Retail Sales

-First degree or equivalent in any discipline
-Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a service environment

Method of Application
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