Job Title: NSMC Coordinator
Location: Lagos

Job Description: 
Coordinate an NSMC shift to proactively react to all network-related faults (BSS, NSS and VAS)
Ensure that all allocated network nodes are effectively managed by NSMC Engineers-BSS, NSS and VAS
These include the detection and resolution of all network faults and management of all trouble tickets in line with company procedures.
Provide technical support and decisions on all unresolved faults to NSMC Engineers- BSS, NSS and VAS.
Report all long outstanding faults to the Manager, Network Services Management Centre
Ensure that logged trouble tickets are correctly assigned and escalated to  relevant support team
Lead team adherence to process and procedure in accordance to business objective.
Manage and control  all approved network changes during and after implementation.
Provide on-the-job training i.e technical and administrative guidance to subordinates.
Assist direct subordinates in the detection, diagnosis and resolution of difficult network problems.
Monitor the network performance for overall efficiency and trouble spots using NSMC tools like Optima and Facts, REWSS, ENIQ.
Ensure eTOM best practices and standard are adhered to
Generate and submit reports on network failures and staff performance.
Provide ideas and feedback on software tools, procedures and improvements to NSMC processes
Perform second-line maintenance of network faults.
Ensure that all NSMC tools and Applications are working properly and utilized
Interface with external Network Operating Centres to resolve faults in the area of BSS, NSS and VAS
Interface with international partners on the availability and quality of service provided to our customers

A degree in Electrical Electronics/Telecommunications or a related field.
At least 4 years hands-on experience in light current, telecommunications or a related field.
At least 2 year experience in GSM switching environment preferably working on Ericsson and Huawei switches.



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