Jobs at Ericsson Nigeria

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.


We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Purpose of the role 
The purpose of the Operations Head of Managed Services is to deliver the same responsibilities as MSCOO but at MS Operations Level


The Head of Operations will be responsible for:

Full responsibility for Managed Services Organization in the unit within the CU
Meeting the contracted KPI’s in the designated geographical circle/area
CU level organisation consisting of Field Operations a, LNOC and GSC governance
Customer Satisfaction in the designated geographical circle/area
1st Level of escalation for customer complaints and major network incidents
Regular customer meetings and regional performance review
Capacity management for the designated geographical circle/areas, including receipt/sign-off of the capacity forecast, preparation of network change plans, project plans, rollout and material forecasts etc.
Analyze structural problems in the networks, set improvement plans and follow up
Management of budget, corrective actions and follow ups
Implementation of the Network Change Plans
Own ,conduct and follow up 3PP governance and management


EDUCATION
Bachelor of engineering / Masters degree

COMPETENCIES
Professional/Technical Competence

Demonstrated Ability to Deliver P&L Results Successfully in a Major Services Division
Ability to Drive Business Development – Up-scoping, Upselling, Contract / Business Retention
Contract Execution
Senior Leadership Capability (qualified leadership experience of leading bigger organizations)
Multi-Cultural Awareness
International Mobility willingness to relocate globally

SKILLS AND EXPERIENCE
At least 10-12 years of experience in handling customer Network in bigger projects or similar operations, with a Combination of:
Technical & Operational Management
Financial & Business Management
Customer Relationship & Business Development
Leadership & Change Management

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