Etisalat Nigeria (Specialist Online User Experience)

Etisalat Nigeria commenced commercial operations on 23 October 2008 with a promise to deliver innovative and quality services in Nigeria, Since then, Nigeria has continued to witness its innovative services.

Etisalat redefined speed with the roll-out of the unique 3.75G HSPA+ network and It has continued to prove itself an innovative company keen to give its subscribers the best possible experience at the most affordable price.

Its innovation has led to the growth of its active subscriber base to over 20 million. Today, Etisalat has network coverage in all 36 states of the federation including Abuja, the federal capital territory as it continues to build its network and expand to new locations.

Job Summary:
The specialist, Online User Experience is part of the Customer Experience team and is responsible for identifying and prioritising changes to the user experience (UX) through stakeholder and user feedback to ensure that the is competitive and compelling.

Working within an Agile framework we are looking for an individual with an attention to detail whose aims include delighting customers through features and experience.  Passionate about growing the online interactions and making the one stop shop for product information and account management.

Bring strong creative skills to translate business needs and user goals into practical design solutions
Create responsive designs for Web and Mobile interfaces appropriate to the user’s needs.
Work closely with cross functional teams to conduct user research, identify pain points, refine user profiles and create task lists.
Contribute to product requirements and design wireframes and functional prototypes.
Provide user experience testing, run usability tests, conduct interviews, organize e-satisfaction surveys, and perform other usability assessments.
Interpret user feedback, and make design decisions based on that feedback.
Simplify marketing product briefs and frequently asked questions to improve appeal and readability.
Work closely with social media team to identify methods to optimise messaging across social and online channel to manage seamless execution.
Work closely with frontline teams to implement contact reduction initiative across traditional channels.
Own and manage user experience documentation that defines patterns, site architecture and site design specification.
Conduct regular site audits to effectively manage consistency, accuracy and relevance of content.
Provide support to ensure brand principles and guidelines are followed in all design
Post implementation analysis and optimisation recommendations
Create and manage web in page analytics reporting and competitor analysis to deliver performance objectives to target customer segments.

Desired Skills and Experience
First degree or equivalent in a relevant discipline.
5+ years as a usability engineer, user experience designer, graphic designer, user researcher, or equivalent title in software design or development
Knowledge of  with HTML5, CSS and JavaScript / Query
Experience with both Web and Mobile applications
Excellent interpersonal and communication skills and the ability collaborate in cross-functional teams
Analysis & Problem Solving
A thorough understanding of consumer needs, drivers and issues
Outgoing, organized, persistent, flexible and able to focus on long term goals


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