Specialist; Process & Policies needed in Etisalat

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Job Title: Specialist: Processes & Policies

Qualification/Experience
BA/BSc/HND
Experience: 2 years
MS Outlook, Word, Excel, PowerPoint

Job Field
Administration / Secretarial

Job Summary        
Manages processes, policies and standards for in-house sales programs and projects, cross-functional project management support and coordination, and business process support functions.
             
Functions        
Liaise with the Program Management Office to ensure delivery of seem-less sales operations process, process KPI to the sales channel
Participate in activities required to establish new business processes, and facilitates the application of new technologies to existing business process processes
Makes recommendations surrounding improving processes, efficiency and practices
Communicates changes and may provide training to impacted business units
Provides technical expertise on available technologies and processes to improve quality customer satisfaction and cost performance
Represent sale channel internally and coordinates with other positions within the team to implement sales systems, complete sales projects and address ongoing service need
Undertake strategic subscriber acquisition sales project monitor, optimize and report performance within Channel
Create a repeatable sales process to train sales team on new products and procedures
Provide reports on ongoing sales projects and activities Perform any duties as assigned by the Manager, Systems and Processes

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