At Hotels.ng, the customer is at the center of everything we do. We aim to produce the best possible customer experience, with the greatest selection of accommodation options, the smoothest, most intuitive process, and the greatest customer service. Our customer service team goes above and beyond to make our customers experience the delight of right.
Job Title: Customer Support Officer
On a daily basis, you will send a lot of emails and make a lot of phone calls.
Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
Confer with customers to determine their service requirements and travel preferences.
Determine the availability of space on travel dates requested by customers, assigning requested spaces when available.
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
Make and confirm reservations for transportation and accommodations, using telephones and emails.
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Provide customers with travel suggestions and information sources, such as guides, directories,brochures, and maps.
Contact customers or travel agents to advise them of reservation changes or to confirm reservations.
Prepare customer invoices and accept payment.
Promote particular destinations, tour packages, and other travel services.
Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
BA, BSc, HND
Method of Application
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