At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it.
Job Title: Head of Service Management
This role is responsible for the Service Management function which includes though not limited to management of company's ITIL based suite of processes in order to ensure continuity and promotion of best practice service level management processes required by EMTS.
The role is responsible for overseeing delivery of quantitative and qualitative IT Service outputs through established dependency relationships with all Operations Functional Heads. This includes understanding contractual IT Operations KPIs, identifying reliable sources of data for measurement, knowing contractual frequency for reporting and generating regular reports.
The role is also responsible for regular qualitative analysis of IT Operations service and identifying underperformances and closely working with peer Functional Heads to implement service improvement plans. Obviously, monitoring and continuously improving service performance is the main objective.
BA, BSc, HND
Engineering, Technical, ICT, Computer
Method of Application
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