Mastercard (Leader, Customer Fraud Management)

Company Description
Mastercard-What role do we play in the modern world? Are we an enabler of purchases or a facilitator for transactions? We play a much larger role in the world by enabling those that have no access to financial systems – every employee has the opportunity to be a part of something bigger and to change lives. We have the technology, people and Brand to serve modern society

Job Title: Leader, Customer Fraud Management

Job Description
Create and communicate a regional fraud management approach which addresses both FI and SSA region business imperatives in partnership with the region management team.
Establish and execute effective engagement models and business relationships between and among customers and key industry stakeholders throughout the region which facilitate MasterCard’s positive influence related to stakeholder fraud performance.
Ensure the delivery of detailed Customer review meetings, Advanced Fraud Management trainings and Global Risk Management Program (GRMP) operational reviews of customers, Payment Facilitators (PF) and service providers (SPs).
Act as the primary point of contact for Country/Account managers on fraud management topics.
Support Franchise Integrity colleagues with all non-compliance matters such as SAFE, QMAP, BRAM, and ECP, as well as provide insight and comment on variance requests. Assist with delivering non-compliant assessment communications to customers
Support internal teams in the identification and sale of Risk Products and Services to customers

Job Qualification

Job Location 

Job Category
Finance, Accounting, Audit

Method of Application

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