NCR Corporation is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR is headquartered in Duluth, Georgia.
Job Title: Assistant Field Service Manager
The Assistant Field Service Manager provides management and coaching support to employees in a designated territory in order to meet customer Service Level Agreements (SLAs); Manages all territory activities to ensure delivery of on-site support services by promoting and improving customer and employee satisfaction
The Assistant Field Service Manager is responsible for developing employees, promoting teamwork, and fostering open and effective communications
The Assistant Field Service Manager actively pursues revenue opportunities while effectively controlling expenses and assigned assets
The Assistant Field Service Manager maintains the existing maintenance base while promoting and pursuing additional contract maintenance, ancillary sales and other revenue-producing opportunities
The Assistant Field Service Manager is responsible for working effectively with other organizations and individuals; Developing and maintaining working relations with key customers in designated territory
The Assistant Field Service Manager advises customers about service and service delivery, including maintenance agreements and SLAs; Respond to customer opportunities, issues and complaints in a timely manner; Develop relationships and interact with internal customers Sales Account manager, Service Account Managers and Analysts, Call center Teams etc.
The Assistant Field Service Manager monitors SLA performance against target for territory; Perform root-cause analysis and preventive measures for repeated escalations; Analyze issues for missed targets and implement corrective actions
The Assistant Field Service Manager solves escalations due to resource problems e.g., disciplinary and soft-skills issues in collaboration with the FSC Service Coordinator
The Assistant Field Service Manager ensures an environment that promotes effective communications, positive employee relations and teamwork; Motivate, empower, develop and, as appropriate, recognize and reward individual and team achievements
BA, BSc, HND
Method of Application