Friday, 11 March 2016

Spectranet (Billing MIS Lead - Billing Operations)

Company Description
Spectranet was awarded a License from the Nigerian Communications Commission in 2009 with the aim of promoting Internet Services in Nigeria. Over the last year Spectranet has assessed and evaluated different technologies and mediums which would facilitate in providing the best data services best suited for Nigeria.
Job Title: Billing MIS Lead - Billing Operations

Job Description
He or she should have good knowledge in Telecom domain Architecture
Work on development and software industry.
Automate reports as and when requirements received from business.
Good Understanding of 4G ISP and Telecom operator business flow.
Own and manage incidents from initial reporting until resolution, ensuring SLA targets are achieved
Responsible for troubleshooting, and support of Internal and external customers.
Plan Configurations, Housekeeping and testing.
Update our ticketing system at required intervals with quality information, following operational guidelines.
Proactively track and make escalations as appropriate .
Engage other groups as required to ensure speedy resolution of Incidents and requirement.
Produce the handover document at the end of each MIS, ensuring that all relevant information is included and update is of a high quality
Manage appropriate communication to achieve excellence service experience during the operations handling

Identify repeated problems and contribute in trouble shooting guides

Job Qualification

Job Experience
4-8 years

Job Location 

Job Category
ICT, Computer

Method of Application
Qualified Candidates should forward CV and Application to specify the position applying for

Closing Date
24 March 2016

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