MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business
Job Title: Operations Support Officer
Job DescriptionPrepare the Network Operations weekly, monthly and quarterly KPI reports. Shall also assist in the preparation of the regulatory and compliance business reports.
Ability to Interpret trouble ticketing data and present quality analysis, trends and recommendations where necessary
Assist with the Document management process and ensure all project and operational documentations are catalogued, accessed and can easily be retrieved, whilst defining appropriate access privileged levels
Assist in development and implementation of the Business and Operational processes and procedures for MainOne
Prepare all customer performance and third party related KPI reports used for SLA measurement and vendor management
Provides assistance to MainOne’s internal and external customers using outlined and available tools as related to OSS/BSS functions
Custodian of the Operations process records, CM records, reporting records etc.
Assist in the implementation and continuous monitoring to the adherence of the work authorization process and flag non-compliance, whilst ensuring that sanction grids are implemented.
Facilitate and maintain ownership of the routine maintenance dashboard for the network and datacenter facilities, ensuring completeness and fulfilment of this process.
Providing technical and functional support to the GNOC
Undertake in any other adhoc activity as assigned by the Operations Support Manager
HND, BSc, BA
ICT, Computer, Engineering, Technical
Method of Application
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