Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Job Title: Manager, BSS HLS Operation
Participate in major incident reviews, support incident managers in identifying real causes and accurate descriptions of incidents and impacts, recommend remedial actions and resolve all issues that are escalated
Perform second level and necessary back office support to Field, BSS and NOC teams
Coordinate BSS database management, including network parameter changes, BSC/RNC rehoming, cutovers, network upgrades, BTS/NodeB rehoming and packet switch configurations.
Coordinate the implementation of BSS/RAN-related work orders (WOs) and change requests (CRs)
Coordinate corrective RAN/BSS maintenance as required, and assist field operation teams to resolve BSS/RAN issues including clearing of QOS alarms, resolving BSS- related outage and network problems.
Implement crisis management and service continuity policies and procedures to ensure minimal disruptions to the business in the event of any disaster.
Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration.
Provide efficient, timely and effective remedies to network issues and requirements and ensure minimal disruption to business.
BA, BSc, HND
Engineering, Technical, ICT, Computer
Method of Application
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