Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services.
Job Title: Security Country Manager
Maintain a good knowledge of the evolving revenue and expense drivers affecting the financial performance of the business. Establish annual financial targets with the agreement of senior country and regional management.
Monitor volume, revenue, and expenses trends. Take action to meet financial targets.
Seek opportunities to increase revenue and reduce expenses through quality and efficiency improvements. Lead product development and expense control efforts, obtaining support from regional and global business partners as required.
Identify inflow prospects to take away from the competition. Communicate opportunity to sales account managers and support sales process by:
Articulating and documenting (e.g. in RFP) DCC product and service superiority versus the competition.
Hosting site visits by prospects.
Participating in the Pipeline and Deal Review processes applicable to the product or the region. Liaise with Operations Manager to ensure potential capacity problems are addressed.
Establish objectives with Operations to eliminate root cause of service issues and frequent customer inquiries. Work with regional management on required product improvements if appropriate.
Lead retention effort on customers at risk by identifying solutions with Account Manager and Operations Manager; ensure follow up and follow through.
Manage market crisis situations and service disruptions to ensure superior communication to customers.
Participate in customer satisfaction survey processes and take follow up actions to improve the level of customer satisfaction and survey results.
BA, BSc, HND, MSc, MBA
Finance, Accounting, Audit, Sales, Marketing
Method of Application