ToLet.com.ng -Nigeria’s 1st online lettings agency and one of Nigeria’s fastest growing internet companies. We provide a comprehensive property rentals platform that helps Lagosians navigate the stressful, frustrating and unstructured Lagos property rental market.
Job Title: Customer Service Representative Intern
Treat customers as people not numbers, metrics or problems.
Empathise, address issues & questions, help reach rapid resolution, and make every interaction easy, memorable and valued
As a Telephone support specialist: investigating, diagnosing and resolving customer enquiries; working where necessary with internal support teams and other colleagues (e.g., Sales and Design …).
Day to day email support where required; over time, expansion of the role to include chat and social media may be required.
Work closely with customers and consumers to “troubleshoot” issues using good questioning and fact finding skills.
Re-educate customers on the value of the product at ToLet.
‘Own’ your calls and customers, and always do what you committed to do, providing regular and timely updates along the way.
Develop and maintain a deep understanding of ToLet’s systems, products and processes in order to effectively and efficiently handle a wide range of customer enquiries.
Take end-to-end ownership over issues and in doing so manage customer expectations, providing education and advice whilst ensuring issues are resolved in a timely manner.
Making changes to products and services, as requested by customers and account managers
Accurately record and update customer information on call, across necessary internal platforms or applications.
Proactively and constructively raise issues and contribute ideas around how all members of the team can each work more effectively.
HND, BSc, BA
Customer Service , Graduates, Intern,
Method of Application
Qualified Candidates should forward CV and Application to firstname.lastname@example.org specify the position applying for
30 April 2016
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