Latest Job at Jumia

Company Description
Jumia is your number one Online Shopping solution in Nigeria. There is an online electronic store where you can purchase all your electronics, as well as books, home appliances, fashion items, shoes, mobile phones and more online and have them delivered directly to you. Jumia has payment options that suit everyone, and we have a payment-on-delivery option for extra convenience. Shopping online in Nigeria is easy and convenient with us.
Job Title: Fleet Training and QA In Charge

Job Description
Fleet Trainer ensures on time delivery and pickup through 3rd Part Logistics providers as per agreed service levels; manage 3rd part Logistics providers as required and demand of delivery/ pick up of Jumia / Kaymu shipments.
To do qualitative and quantitative research on the training needs of driver team
To develop and improve content material for driver training
To conduct over the weekend trainings in full batches
To conduct role plays and focused group discussion in small batches everyday
To prepare and evaluate the progress of drivers at an individual level
Control and monitor driver customer communication to ensure good customer experience.
To contribute in OPS process and planning with a focus on driver needs and customer experience
Regular and consistent feedback activities / mechanisms to ascertain the service levels of 3rd Party Logistics providers and encourage improvements.

Job Qualification

Job Experience
2 years

Job Location 

Job Category

Method of Application

Closing Date

Not Stated

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