Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Job Title: Specialist, Proposition Design & Support
Understand and document the desired outcome of a service, and decide if the customer's need can be fulfilled using an existing service offering or if a new or changed service must be created.
Understand and document the desired outcome of a service, and to decide if the customer's need can be fulfilled using an existing service offering or if a new or changed service must be created.
Manage workload and assignments of a team of demand Specialists.
Initiate and execute intra departmental communication and improvement activities to ensure maximum alignment of the IT with business priorities and facilitate demand capturing.
Build an overall demand pipeline on an annual basis as well as in an ongoing basis (mapped against annual plan.
Capture new demand and ensure structured and high quality of demand s scope and specification in order to have a consistent basis for estimation and scheduling of the implementation.
Liaise with the business units to shape and implement the demand management processes as well as the regular liaison, relationship management interactions.
Develop KPIs for Demand Management as well as dashboards and regular reports to create transparency and tracking of change requests and projects.
Ensures timely and accurate reporting of all IT demand related issues to senior management and key stakeholders.
BA, BSc, HND
Method of Application