Hewlett Packard - HP is a technology company that operates in more than 170 countries around the world. We explore how technology and services can help people and companies address their problems and challenges, and realize their possibilities, aspirations and dreams. We apply new thinking and ideas to create more simple, valuable and trusted experiences with technology, continuously improving the way our customers live and work.
Job Title: Country Support Manager
In the highly competitive PC and Printer market where after sales support excellence is a major sales differentiator, Customer Services and Support (CSS) EMEA develops, manages and supplies Warranty and Services Support Services to HP Inc.
EMEA Customers by delivering a superior Customer Experience at a competitive cost.
Services and Support is delivered through the channel (distributors, retailers or Service One partners) or by HP Suppliers.
Customers can contact HP directly through the HP Contact Centre or go directly to a repair partner.
Alternatively customers can get indirect support by going through retailers or distributors.
A fundamental objective is to support the sales team to grow service and hardware sales through excellent service and support delivery.
Manage HP support services at country level across all go-to-markets.
Ensure that HP end to end support services meet customers' expectations.
Turn HP support services into a key sales differentiator.
Take an active role, lead in projects to improve customer services.
Manage Support Partners Accounts, Channel Partners and Subcontractors across the partner life cycle management: selection, qualification, education, communication, operational performance management, compensation.
Interact with Country, Sales and Country Managers and Customer Services and Support CSS stakeholders.
Own Market Intelligence in Support, bench-marking vs competition and assess legal conditions.
Deploy country support mix strategy & support, service programs with Partners in the Retail Channel.
Deploy local flavor of infrastructure and Supply Chain changes
MSc, MBA, MA
Method of Application