Friday, 20 May 2016

Current Job at Consol

Company Description
Contact Solutions Limited Consol is the leading provider of Contact Centre Services & Customer Management Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back office customer management operations.

Job Title: Contact Centre Agent

Job Description
Handle customer complaints or enquiries via telephone, emails or text messages.

Provide customers with needed information and support

Make outbound calls.

Receive inbound calls

Ensure that customers/callers are satisfied.

Gather information from customers..

Consistently ensure call(outbound/inbound) quality

Contributes to team effort by accomplishing related results as needed.

Exhibiting competent product Knowledge.

Promote good listening skills.

Manage length of calls.

Utilize computer technology to handle high volume of calls

Work closely with Team leads, supervisors and call centre manger to ensure synergy and     all time customer satisfaction

Adherence to call script and call centre policies.

Compile reports.

Job Qualification

Job Category
Customer Care

Method of Application

Closing Date
Not Stated

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