Fresh Recruitment at SENCE Limited

Company Description
Skill Enhancement Centre-SENCE Limited - Our Client, a Baking Industry needs the service of a Customer Service Officer whose responsibility is to serve customers by providing product and service information; and also resolve product and service problems.

Job Title: Customer Service Officer

Job Description
Deal directly with customers either by telephone, electronically or face to face

Respond promptly to customer inquiries

Handle and resolve customer complaints

Obtain and evaluate all relevant information to handle product inquiries.

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Process orders, forms, and requests

Organize workflow to meet client timeframes

Direct requests and unresolved issues to the designated resource

Manage client’s records

Job Qualification

Job Location

Job Experience 
2 Years

Job Category
Customer Care

Method of Application

Closing Date
Not Stated

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