Job Title: Front Desk and Members Service Executive
BSc, HND, BA
In this role you will act as ventures' platform internal brand ambassador by promptly and efficiently attending to all walk in and internal customer requests.
Answer customers' questions and provide information on all VP services including incubation co-working, social and lifestyle services.
Complete membership transactions and on-board paid members with access cards and other needed tools.
Provide best practice front of office management systems that include visitor receipt & management, telephone systems management and client service management
Respond to all inbound/walk-in calls/enquiries and forward on to relevant parties as and when applicable
Provide support and supervision to the office assistant and pool driver in order to ensure they each carry out their duties promptly and ensure that they are working within the set facility and fleet management schedules
Process new member applications and fees
Provide concierge services inclusive mail handling, member services etc.
Create and maintain weekly inventory, fleet and facility management record sheets
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