Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Job Title: Resident Manager
Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, BusinessCenter, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
Working with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement.
Evaluating if Operations Team is meeting service needs and provides feedback to operations team.
Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.
Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
Working with team to put sustainable work processes and systems in place that support the execution of the strategy.
Reviewing reports and financial statements to determine Rooms operations performance against budget.
Communicating a clear and consistent message regarding departmental goals to produce desired results.
HND, BSc, BA
Hospitality, Hotel, Restaurant
Method of Application
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