Monday, 9 May 2016

Ongoing Recruitment at Citibank Nigeria Limited

Company Description
Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services.

Job Title: Transaction Svs Rep 3

Job Description
The Teller is a front line staff and is one of the customer’s first points of contact with the bank and therefore it is essential that, in spite of work pressure, they must wear a cheerful look and countenance.

The basic objective of the Branch Operations/Cash & Tellers unit is delivery of products and services to customers in a timely and efficient manner. Located in the banking hall, the unit is the major point of contact with customers and the general public hence it is a major driver in determining the level of customer satisfaction through the quality of service provided. Positive customer experience translates directly to business growth through deepening of customer wallet and creates opportunity for new relationships.

Ensure all customers’ requests/instructions are complete with proper documentation in line with applicable regulations and guidelines of Central Bank of Nigeria, tax laws of the Federal Republic of Nigeria, U.S. anti-boycott and anti-money laundering guidelines, Citigroup policy and local procedures.

Time-stamp validate and signature-verify all customers’ requests and refer those that require call-back/status approval to supervisor for action.

Report all qualifying transactions processed in line with existing limits.

Ensure appropriate charges are applied as per bank’s charges list, applying concessions where applicable.

Process all customer requests within the standard turnaround time and without error.

Ensure stated procedures and policies for all products are adhered to while processing; e.g. advise of daily rates first thing every morning.

Update registers, where required, before/after processing.

Ensure all transactions processed during the day are fully authorized and there is no pending transaction left on the system before closing for the day.

Ensure all cash received and paid is properly accounted for by preparation of teller proof at the end of each day. Perform intermittent balancing during the day.

Ensure all cash exchanges are documented in line with policy. Safeguard all cash and valuables under custody.

Maintain appropriate confidentiality and security of customer and transaction information stored in any form, images, application files, databases, spreadsheets, papers, registers, files, etc. in line with local procedures and departmental designations. Ensure proper put-away procedures are observed at close of business and during any temporal absence from workstation.

Job Qualification

Job Location

Job Category

Method of Application

Closing Date
Not Stated

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