United States Embassy needs a Telephone Operator

The U.S. Consulate in Lagos is seeking to employ a suitable and qualified candidate for the position of Telephone Operator in the Information Program Center.

NOTE: Due to the high volume of applications received, we will only contact applicants who are being considered. Thank you for your understanding.

Job Description

  • The incumbent severs as Telephone/Switchboard Operator. 
  • S/he operates Nortel Communication Server 1000E multiple console switchboard (CS 1000E). 
  • S/he receives and redirects local, long-distance and international calls. 
  • Provides authorized information to callers. 
  • Additionally, s/he will also cross train in mail room operations.

NOTE: All applicants MUST address each required qualification listed below with specific information supporting each item. Failure to do so may result in a determination that the applicant is not qualified.

  • Completion of Secondary school is required.
  • Minimum of two (2) years work experience in telephone switchboard operation is required.
  • Level III (Good working knowledge) Speaking /Reading/Writing in English is required. Language proficiency will be tested.
  • Good knowledge of Nigeria postal rules and post organization is required.
  • Ability to work and deal effectively with others, both on the phone and in person is required.
  • Must be able to lift 40 pounds weight easily.

Additional Selection Criteria

  • Management will consider nepotism/conflict of interest, budget, and residency status in determining successful candidacy.
  • Current OR employees serving a probationary period are not eligible to apply.
  • Current OR employees with an Overall Summary Rating of Needs Improvement or Unsatisfactory on their most recent Employee Performance Report (EPR) are not eligible to apply
  • Current NOR employees hired on a Family Member Appointment (FMA) or a Personal Service Agreement (PSA) are not eligible to apply within the first 90 calendar days of their employment, unless they have a When Actually Employed (WAE) work schedule
  • The candidate must be able to obtain and hold the local security certification after selection.
  • Candidates who are EFMs, USEFMs, AEFMs, or MOHs must have at least one year remaining on their sponsor’s tour of duty to be considered eligible to apply for this position.

For More Important Information on How to Apply, Click Here


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