Plusnet Broadband (Network Support Engineer)

We're a friendly, no-nonsense, award-winning communications provider. We were born back in 1997 with a simple belief - everyone deserves to pay a fair price and still get great customer service.

We are looking for a Network Engineer responsible for maintaining the systems that allow organisations to function and communicate, both internally and externally, on a daily basis. As a network support engineer you'll be responsible for designing, installing and maintaining the WAN and LAN connectivity, communications, file sharing and general IT resources used by the organisation.


  • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
  • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
  • Monitor performance and ensure system availability and reliability
  • Monitor system resource utilization, trending, and capacity planning
  • Provide technical support to clients and troubleshooting to resolve issues
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
  • Implement and oversee security tools of all systems especially the internet, policies, and procedures in conjunction with the company’s security team
  • Fixing network faults
  • Liaise with vendors and other IT personnel for problem resolution
  • Day to day admin and monitoring of network use


  • In depth knowledge of the four network types (LAN,WAN,MAN and GAN)
  • Basic knowledge on configuring network devices (Routers, Switches, Wireless routers, Access Points and firewalls)
  • Proven hands-on network engineering experience
  • Having a networking certification would be an added advantage (CCNA or it's equivalent).
  • Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
  • Good at woking with team, problem solving, organising and multitasking
  • Able to explain technical problems in a simple term
  • Hands-on experience with monitoring, network diagnostic and network analytics tools


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