Wednesday, 24 August 2016

Customer Service Representative at PAL Pensions

We are a licensed Pension Fund Administrator with over 7 years of professional experience in Pension Funds Administration. We were incorporated on April 14, 2005 to manage and administer retirement savings contributions of employees in Nigeria as a result of the Pension Reform Act of 2004. Pensions Alliance Limited is a joint venture between First Securities Discount House Limited (FSDH) (now known as FSDH Merchant Bank) and African Alliance Insurance Company Limited.

Job Title: Customer Service Representative

Job Description
  • To ensure that the goals and objectives of PAL regarding customer service is carried out and maintained through hard work and dedication to delighting both internal and external customers.
  • To provide effective support to PAL customers.
  • Provide timely feedback to the Head, Pension Service Centre on customer trend, issues and areas of focus.
  • Provide timely feedback to the business on customer complaints, enquiries, trend/ behaviour.
  • To ensure that the call centre provides first call resolution to most complaints.
  • To minimize call escalations through effective coaching and support.
  • Create and foster a positive, successful, and professional work environment where staff choose to work and achieve their goals.

  • Bachelor’s Degree in any discipline
  • A Masters degree will be an added advantage
Skills and Exprience
  • 1-2 years relevant experience
  • Verbal and written communication skills
  • Listening skills
  • Problem analysis  solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Sound judgment
  • Team work
  • Stress tolerance
  • Resilience
  • Pleasant and friendly mannerism
  • A sound knowledge of telephone etiquette
  • Strong knowledge of the company’s products
  • Basic computer knowledge/technological skills
  • Ability to comprehend, capture as well as interpret basic customer information.
  • Respectful
  • Ability to adapt to change
  • Punctuality
  • Dependability to follow instructions as well as take responsibility for their actions and also keep commitments

Location: Oyo

Closing Date
Not Specified.

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