We WOW our customers with our top notch personal service all day/all week long and we are always looking for new faces to join our team. If you are a born problem-solver with smart and fast solutions in the heat of the moment and you have a passion for friendly service, come help us provide the best in class service to every customer and accommodation/hotel involved in the Hotels.ng experience.
Job Type: Business Developer - Customer Support
- We are looking for candidates who can work with our customer support team in exploiting opportunities and executing different key goals of the department
- On a daily basis, you will send a lot of emails and make a lot of phone calls.
- Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
- Confer with customers to determine their service requirements and travel preferences.
- Determine the availability of space on travel dates requested by customers, assigning requested spaces when available.
- Maintain computerized inventories of available passenger space and provide information on space reserved or available.
- Make and confirm reservations for transportation and accommodations, using telephones and emails.
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, ratebooks, and computers.
- Provide customers with travel suggestions and information sources, such as guides, directories,brochures, and maps.
- Contact customers or travel agents to advise them of reservation changes or to confirm reservations.
- Prepare customer invoices and accept payment.
- Promote particular destinations, tour packages, and other travel services.
- Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
A degree or its equivalent
Perfect Telecommunication skills multitasking ability
Must be able to work under minimal supervision.
Must possess good customer relationship skills.
Must be a computer literate (proficient in the use of Word, Excel, Power Point).
Organized, vibrant, energetic and a go-getter
Closing Date: Not Specified