Graduate Application Support Analysts at Citibank Nigeria Limited

Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services.

Job Title: Application Support Analyst

Job Description

  • To manage delivery and implementation of new applications as per TTS Technology and business management requirements.
  • Providing application functionality expertise to TTS Technology and Business units. Understanding technology industry trends, how they impact our future solutions and provide strategic direction for TTS Technology and Business community.
  • Provide regular feedback in the form of MIS to TTS Technology and Business units on performance of application delivery and implementations.
  • Manage the TTS Technology controls and compliance process as applicable to the application support function.
  • Business requirements elicitation on projects of all sizes, involving
  • Stakeholder analysis and effective engagement with stakeholders at all levels
  • Facilitation of workshops and meetings
  • Problem analysis
  • Process mapping
  • Elicitation and documentation of high-level business requirements and functional/nonfunctional requirements
  • Maintenance of a requirements traceability matrix.
  • Contribution towards the design and procurement of IT and business solutions, through
  • Close working with local and regional technical teams as well as suppliers to ensure business requirements are met by technical solutions
  • Production of Requests for Proposals and similar documents
  • Evaluation of third-party solutions
  • Design and mapping of new and changed business processes
  • Design of new and changed business roles, information flows, business documentation, and training, as required.
  • Contribution towards the testing of IT and business solutions, through
  • Producing, or assisting with the production of, test cases and scripts
  • Support of user acceptance testing.
  • Contribution towards the implementation of  IT and business solutions, through
  • Liaison between IT staff and the business areas to ensure the effective implementation of technical components
  • Close working with business staff to implement changed business processes so that continuity is not impacted
  • Driving the delivery of projects and taking responsibility for key project management activities for smaller projects and support for more complex ones.
  • Providing project management support to business managers who are responsible for delivering larger projects.
  • Support of business staff, at all points of the project lifecycle, who will sometimes be working in the role of business analyst or project manager on smaller projects.
  • Managing production support for local and regional application including the Core Banking application
  • Managing changes in local application including functionality changes and bug fixes. working with regional support teams to manage changes on regional applications.
  • Supporting the business process automation and lean engineering effort of the business.


  • Ideally, currently working in a large financial institute either as a permanent staff or as a consultant
  • Extensive exposure to core banking application and other transactional financial systems
  • University Degree in Applied Numerate Science or Engineering

Skills and Experience
  • Knowledge and understanding of technology operating environments and databases
  • Programming Skills
  • 0-2 Years Working Experience in Software Development
  • Previous experience of project and implementation management is essential.
  • Previous experience of application development is desirable

    • Excellent Numerical Skills
    • Analytical and innovative skills
    • Excellent communication skills (including listening)
    • Ability to work in a team
    • Excellent knowledge of technology operating environments.
    • Knowledge financial systems and processes.
    • Working knowledge of programming and development techniques.
    • MS Office tools (Excel, Word, PowerPoint, Project)
    • Controls and compliance knowledge
    • Strong customer delivery focus
    • Oracle, Sybase, SQL Server (any one of these)
    • Excellent communication skills (including listening)
    • A team player
    • An enthusiastic ‘can do’ approach
    • A positive and pro-active attitude
    • A history of delivering against agreed objectives


    Closing Date: Not Specified.



    Popular Posts