Monday, 12 September 2016

Guest Relations Manager at Bradfield Consulting Limited

Bradfield Consulting Limited - Our client, a big player in the hospitality space, which offers a collection of the finest fully serviced apartments in Abuja, geared towards the long stay guest


Job Title: Guest Relations Manager

Job Descriptions

  • You will furnish clients with above-and-beyond service to ensure a memorable and genuine experience.
  • The goal is to sponsor a helpful image by honoring guests’ requests and to achieve high levels of guest satisfaction and engagement.
  • Ensure and provide flawless, upscale, professional and high-class guest service experiences
  • Analyze customer feedback and provide strategic direction to continuously improve overall rating
  • Respond to guests needs and anticipate their unstated ones
  • Expect and react promptly to guests’ requirements and inquires
  • Actively listen and resolve guests’ complaints
  • Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
  • Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
  • Promote all amenities, conveniences and programs offered
  • Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
  • Appraise team’s performance and produce reports
  • Examine activities logbook, assign tasks appropriately and implement control schedule daily
Qualification

BS degree in Hospitality Management, Business Administration or related field

Skills and Experience

  • Good communication skills both written and verbal, with the ability to complete relevant paperwork.
  • Planning and organizational skills
  • Previous supervisory experience
  • At least 5 - 7 years’ experience in the hospitality industry
  • Proven working experience as guest relations manager
  • Working experience in hospitality
  • Adequate knowledge of personalized services principles and processes
  • Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
  • Familiarity with industry’s latest trends
  • Hands on experience with guest relationship management software

Location
Abuja

Closing Date: Not Specified.

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