Job Title: Manager, Field Operation
- Manage and oversee all network operation activities of assigned region, ensure strict compliance to guidelines on change execution and manage the regional field team to effectively oversee all routine and corrective maintenance.
- Principal Functions
- Manage the regional access, power and transmission availability; optimise diesel delivery and consumption, spares and consumables to reduced OPEX as well as effective vendor management, contract enforcement, SLA and penalty application.
- Manage quality network growth in assigned region by ensuring there is a good handshake with Etisalat Planning, Implementation and vendors EOT teams.
- Ensure the regional team conduct timely and qualitative PAT programs, RFS and PAC as per the approved company process, as well as on-air announcement once the minimum acceptance criteria met.
- Manage incidence report for top management use, address issues highlighted in the individual cluster weekly report and generate monthly reports to guide management decision making.
- Ensure proper audit, inventory and documentation of both active and passive equipment at all sites in the region.
- Manage the Regional EOT and FMOP bi-weekly and monthly meetings with relevant stakeholders for network availability and team performance improvement
- Develop enhanced programs for effective preventive and routine maintenance for all nodes and network element in the region.
- Ensure seamless/effective Capex/Opex replacement project as at when due in the region.
- Ensure FMOP team supervision, spot checks, confirmation and sign-offs of all JCF to checkmate vendor team for effective execution of the schedule accurately
- Manage change requests, faults escalation and resolution and ensure TTs are correctly/accurately closed through the regional field team
- Manage the human and material resources across the region and ensure staff development as well as fostering team work spirit and effective communication.
- Ensure your team perform regular and strict follow up with colo outages for effective/timely fault resolution within the agreed SLA and mitigate re-occurring outages as well as any other duties as assigned by the Head, Field Operations.
First degree in Engineering or a related field
Skills and Experience
- Six (6) to Eight (8) years work experience with at least three (3) in a supervisory role.
- Control Network Technologies
- Radio Access Technologies
- Delegation/ Supervisory
- Influencing and Negotiation
- Passion for Excellence
- Empowering people
- Growing people
- Team work
- Customer Focus