Friday, 21 October 2016

Cadbury Nigeria Plc(Customer Service Order)

Cadbury Nigeria Plc is a subsidiary of Mondel─ôz International, Inc, an American multinational confectionery, food and beverage conglomerate, employing around 107,000 people around the world. It comprises the global snack and food brands of the former Kraft Foods Inc.

Job Title: Customer Service Order To Cash Lead

Responsibilities

  • Ensure the highest level of service quality for customers in cooperation with Customer Service & Logistics Manager at all stages of OTC related activities while maintain KPI’S (CFR, DIOH, IA , FE & MEP)
  • Facilitate cross-functional co-operation with Order Fulfilment/Logistics Operations/Finance Departments in terms of Order to Cash (OTC) issues resolution
  • Supervise and organize follow up of all queries coming from business counterparts, customers, or internally from other finance functions 
  • Maintain CS& L cost below Maximum vs NR, minimize distribution costs and improve efficiencies by engaging more competitive haulage providers, ensuring no waste, maximizing internal opportunities within site & ensure no need for additional external WH with current portfolio.
  • Conduct annual customer satisfaction survey to establish current service levels as a benchmark for improvement
  • Initiate processes that will enable us to better manage the relationships with key customers through customer based resources, process and systems (JBP,C@H programs)
  • Form effective linkages and management of the remote Accenture BPO Team to ensure that end-to-end OTC activities are carried out effectively and efficiently.
  • Develop and maintain customer metric dashboards to allow proactive monitoring of initiatives
  • Identifying all possible productivities and synergies by analysing all the current processes, across Mondelez and the Customer’s Supply Chain
  • Provide leadership to the Order Management & Fulfilment, Customer Development and Customer Finance Teams ensuring a high performance and engaged work culture
  • Lead the Customer Finance Team in the Bill to Cash Processes with emphasis on customer risk/credit control; deductions; collections and reconciliations.
  • Share and identify best practice productivity opportunities across the Customer Service Function
  • Develop comprehensive project plans with clear time frames, resource plans and budgets
  • Be the key interface to facilitate better ways of working and extract value that will benefit our customers and the sales team
  • Design and drive continuous improvement within relevant areas of the OTC process

Qualifications

  • Minimum Knowledge, Skills, & Experience 
  • Minimum of a B.SC/HND education in a relevant discipline 
  • Experience in large FCMG organization which must include no less than 8 years in management level
  • Knowledge in Transportation and logistics management
  • Excellent knowledge of IT & Good analytical skills 
  • Effective communication skills with internal & External stakeholders
  • Good drive for result & problem solving skills
  • Flexible and able to work and cope under high pressure

Location: Lagos

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