Thursday, 27 October 2016

IROKO Partners Limited (Team Lead)

IROKO is the world’s largest online distributor of local Nollywood content and Africa’s largest Internet NTV operator. It operates an online platform [irokotv.com], English speaking Android app [irokotv], a French speaking Android/iOS app [IROKO+] and television channels on Star Times, Sky, and DSTV. The company has offices in Lagos, London and New York, IROKO has raised $35Mn in venture capital funding from Tiger Global, Kinnevik, RISE Capital and CANAL+.


Job Title: Hero Captain (Team Lead)

Description

  • To provide managerial support for the IROKO+ team by solving account issues and escalating, managing team operations, and providing timely and well-written reports.

Responsibilities 
Account Management and Escalations

  • Solving or escalating Subscription Issues (refund and cancellation requests, Subscription access issues, etc.)
  • Escalating any urgent product-related issues to Line Manager or Department Head
  • Light debugging and product testing

Team Management

  • Providing additional agent support (via LiveChat, email, Social Media, or Voice) when needed
  • Coordinating team's operations during each shift (break slots, lateness reporting, allocating staff to channels)
  • Monitoring and supervising select user-interactions

Escalating any urgent staff-related issues to Line Manager or Department Head Reporting and Continuity

  • Delivering shift reports at the end of your team’s shifts
  • Creating detailed, analytical ad-hoc reports around LiveChat performance, Social
  • Media performance tagging, debugging and user-facing issues

Qualification 

  • Bilingual French and English speaking applicants only 

Location: Nigeria

APPLY HERE 


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