Monday, 17 October 2016

MTN Nigeria (Sales Support Officer)

MTN Nigeria-With over 57 million subscribers and more than $16 billion invested so far in the economy, MTN is the largest provider of mobile network access and ICT solutions in Nigeria, connecting whole communities with each other and with the rest of the world. Since our entry into the market in 2001, MTN has become an intrinsic part of Nigerian social and economic life, offering a wide range of products and services which act as a catalyst for fiscal and human development.

Our leadership position in the area of network coverage, expansion and state of the art infrastructure remains constant. Today, MTN provides network coverage to over 3,775 cities, towns and villages nationwide. Through our Foundation, MTN has also invested N18 billion in carrying out Corporate Social Responsibility projects in 550 locations in all 36 states of Nigeria and the FCT. MTN Nigeria subsists on the core brand values of the MTN Group - Leadership, Integrity, Relationship, Innovation and a Can do attitude. We also offer a unique Employee Value Proposition centred around the following five pillars: - Brand Strength - Leadership Brand, - Investing in our Talent, - A Globally Diverse Culture - Total Reward and Recognition. As we progress with our operations, MTN embraces a win-win ideology that will ultimately stimulate economic development and a vibrant, stable society.

Job Title: Sales Support Officer- Ordering


  • To Provide Sales Support Services In Terms Of Time Processing Of Orders As Well As The Management Of Accounts Of All Trade Partners, Corporate Partners And Connect Stores
  • Extract Value From What We Already Have By Focusing On Optimizing Processes Within The Unit/Department In Line With The Value Creation Philosophy.  This Includes Individual Contributions And Recommendations To Improve Existing Business Project/Initiative. 
  • Drive Innovation By Identifying And Taking Advantage Of New Business Opportunities, E.G., By Stimulating And Encouraging New Business Opportunities, Launch Of Products, Product/Process Innovation, Business Model Innovation Etc.
  • Maintain Leadership In The ICT/Digital Industry By Partnering With MTNN’s Partners To Improve Their Processes Which In Turn Will Improve The Efficiency Of MTNN’s Operations.  
  • Enhance/Expand MTN’s Role In The Larger National Macro Environment By Participating In CSR Projects And/Or NGO’s, Involvement In Recognized Professional Institutions, Participating In Think-Tank Activities Etc.
  • Sustain The Right Organisational Culture And Behaviors By Demonstrating The Vital Behaviours Every Time. 
  • Process Account Reconciliation For Trade Partners /Connect Store For Excess Funds Available For Use.
  • Generate Reports On Compensation Due To Blacklisted Cards For Trade Partners/Connect Store And Data Partners And Communicate To Enhance Speedy Use Of Lost Funds.
  • Blacklist All Recharge Cards Reported Stolen By The Trade Partners On PPMS (Prepaid Management System) Self-Help Solution And Prepare Compensation.
  • Liaise With Distributors Account Managers On Processes Required In Setting Up A Distributor As Partner With MTN.
  • Receive And Process Orders For MTN Products From MTN Trade Partners And Connect Stores Nationwide;
  • Receive Orders From Trade Partners Promptly And Courteously Via Phone, E-Mail, Fax Etc.
  • Process Order Requests On IFS In Accordance With Stock Availability And PPPs.
  • Administer Product Allocation/Products Mix/ Departmental And Regional Business Plan.
  • Monitor All MTN Trade Partners /Connect Store And Data Partners’ Physical, Logical And Virtual Orders And Special Projects.
  • Report And Reconcile All Transactions Passing Through The Planning System.
  • Provide Solution To All Trade Partners Issues Via E Mail And Telephone To Enhance Customer Support /Performance.
  • Maintain All Trade Partners Account And Ensure They Reflect The True Position Of Their Relationship With The Organization.
  • Coordinate And Advice Regional And Central Warehouse Inventory As It Affects Order Processing For Trade Partners. 
  • Process  Termination Of Defaulting Trade Partners /Connect Store And Data Partners;  
  • Prepare Termination Journal On Receipt Of Motivation Of Termination Due To Violation Of Trade Process.
  • Ensure That Balance On SOA/CLA Is Paid Promptly To Trade Partners /Connect Store And Data Partners.


  • Normal MTNN Working Conditions
  • May Be Required To Work Extended Hours 
  • Open Plan Office


  • First  Degree In Any Related Discipline 
  • Fluent In English 
  • Minimum Of 3 Years’ Experience In An Area Of Specialisation; With Experience Working With Others
  • Experience Working In A Medium  Organization 
  • Relationship Management Experience
  • Basic GSM
  • IFS Fundamentals


  • BA, BEd, BSc Or HND
Location: Lagos

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