Friday, 21 October 2016

Service Engineer at ExpertFlow

ExpertFlow-Since 2007, our mission has been to deliver and maintain turn-key call centers, and voice portal infrastructure in EMEAR to Enterprise clients, primarily to banks, service providers and utility companies. Cisco named us their Customer Collaboration partner of 2014 for Europe, Middle East, Africa and Russia. Our team serves our clients out of offices in Switzerland, Egypt, Pakistan, Morocco, Nigeria and Kenya.


Job Title: Customer Service Engineer - Lagos

Description 

  • For this position in Lagos/ Nigeria, we’re looking for a computer science graduate. 
  • You will be in daily contact with our clients and work together with our partners and our international teams to implement Customer Care software solutions to enterprise clients in West Africa. 

Responsibilities

  • Communicate with customers in West Africa to elicit technical solutions from business requirements
  • Develop SW integrations between our client’s IT systems solutions and Cisco Unified Communications
  • Design IVR back office integrations and develop customer voice portals.
  • Analyze and resolve incidents
  • Management of Contact center projects
  • You will report to the Managing Director for West Africa.
  • This job might require business travels across Africa for client projects, or to Europe or the Middle East for training.

Offers

  • This job is a good mix between individual and team work. 
  • You will work on a daily basis with our support and development teams in Pakistan, Morocco and Nairobi. 
  • On the other hand you’re directly interacting with a broad spectrum of clients in the banking, service provider and government sectors. 
  • You’ll be learning a vast wealth of technologies, starting with Cisco customer collaboration solutions, leading to contact center software and our own software tools.

Requirements 

  • Graduate of computer science or telecommunications with programming background.
  • Fluent in English, spoken and written. 
  • Other languages, in particular French or Spanish are a plus.
  • Strong analytical mind and good debugging skills.
  • Quick learner and self initiated.
  • A team player with strong autonomy.

Location: Lagos

Method of Application
Please send your CV to hr@expertflow.com, along with your motivation letter. An interview will take place at our office in Lagos, Nigeria.

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