Monday, 14 November 2016

General Manager at Hilton Worldwide

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Job Title: General Manager 

Description

  • A General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures.
  • As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. 
  • A General Manager will also be required to manage profitability and guest satisfaction measures

Responsibilities

  • Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded
  • Lead in all key property issues including capital projects, customer service, and refurbishment
  • Ensure all decisions are made in the best interest of the hotels and Hilton
  • Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
  • Provide effective leadership to hotel team members
  • Lead in all aspects of business planning
  • Comply with and exceed Hilton Brand Service Standards
  • Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
  • Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
  • Hold regular briefings and communication meetings with the HOD team
  • Respond to audits to ensure continual improvement is achieved

Requirements

  • A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. 
  • Experience as General Manager or Director of Operations within a similar quality hotel
  • Degree or diploma in Hotel Management or equivalent
  • Possess strong commercial acumen, with experience in increasing profitability
  • Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
  • Excellent leadership skills
  • Exceptional communication skills
  • In-depth knowledge of the hotel/leisure/service sector
  • General Management experience in a similar quality hotel
Location: Lagos 

Closing Date
Not Specified 



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