Online Community Manager at Palladium

Palladium is a global leader in the design, development and delivery of Positive Impact - the intentional creation of enduring social and economic value. We work with foundations, investors, governments, corporations, communities and civil society to formulate strategies and implement solutions that generate lasting social, environmental and financial benefits.

Job Title: Online Community Manager


  • Work with content producers and the Project Manager to plan and commission the weekly content schedule for the site, including social media.
  • Liaise with expert advisors to ensure the production of quality, reliable content & features on key issues
  • Work with client managers to ensure site development and growth is aligned with programme targets, strategize and plan new features & campaigns
  • Edit & sign off on content produced for the site, with a focus on feedback and improvement
  • Review & analyse the ?User Generated Content? in order to understand how users are engaging with the site and its topics
  • Provide quality assurance for the site, including testing across a range of devices, collecting, collating and presenting user feedback for discussion in weekly community development meetings.
  • Liaise with the Every1Mobile technical and user experience teams to report bugs, discuss improvements, and contribute to design briefs to create new features
  • Review and analyse traffic & engagement stats, presenting these to the rest of the team on a monthly basis
  • Work with the E1M team, clients and partners to develop strategies & plan campaigns for marketing & promotion of the site
  • Work with content producer to produce compelling promotion & marketing copy that best represents the community and will attract users to the site
  • Source and commission graphics for the site
  • Maintain awareness of competitor sites
  • Maintain awareness of key issues in field of gender based social norms
  • Moderating user feedback and comments on the purple website and on social media
  • Write, schedule and publish posts on social media in line with social media plans
  • Liaise with Communications Coordinator to ensure key campaigns and events are being planned for and leveraged in the online spaces
  • Manage quality, test published content and fix typos, broken links etc.
  • Contribute to improvement of Content Management System in collaboration with E1M User Experience Designer & developers
  • Contribute to development and growth of your community in collaboration with Community Manager, Head of Content, based on user feedback, competitor activity, key issues in field of youth, gender & culture in Nigeria.
  • Assisting with the sourcing and production of graphics for use online.

Key deliverables

  • The community manager will be expected to improve the quality of engagement with user discussions and feedback on the website and social media; improve the process for reporting and following up on usability issues requested by users; and improve the regular monitoring and reaction to user engagement data on the website. This will include:
  • Working with the head of content and head of programme design to develop a useful, simple report to regularly monitor the engagement of users with the website and its content
  • Developing a schedule for the monitoring and moderation of content on the website
  • Developing a process for capturing and reporting back key trends and insights gathered from user engagement data
  • Refining and sticking to the process for reporting usability issues and getting them resolved


  • A graduate degree in social sciences (or any other relevant discipline)
  • Experience working in the field of development or communications.
  • Experience in journalism and/or online media background with at least 3 years? experience working in an online/digital environment
  • Ability to use Pidgin
  • Demonstrable interest and/or experience in youth, gender and cultural issues & trends across Nigeria
  • Experience analyzing web traffic statistics
  • Experience managing social media accounts to maximize traffic and improve brand presence
  • Demonstrable, excellent standard of copy writing
  • Creative and passionate about improving the site and reaching programme targets
  • Good understanding of user experience design in an online environment
  • Knowledge of Photoshop and manipulating images, audio & video for the web
  • Experience working with technical developers.

Person Specification

  • Passion for furthering the movement for gender equality in Nigeria
  • Professional communication skills and behavior
  • Passion for supporting young people to make the most of their potential
  • A perfectionist who is motivated by getting a job done to the highest standard
  • Values, recognizes, seeks out and recognizes the inputs of others
  • Proactive problem solver who doesn?t give up, and follows through until a resolution has been achieved
  • Comfortable working with people from different backgrounds both face to face and virtually
Location: Abuja

Closing Date
25th November, 2016


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