Job Title: Program Manager II - Food for Peace, Nigeria
- Under the direction of the Emergency Coordinator the PM I Food-For-Peace Program Manager will ensure high quality implementation of CRS FFP emergency program in Borno state, Nigeria.
- The project manager will be responsible for all aspects of program implementation including planning, coordination of, management and reporting of project activities.
- Abide by donor requirements/regulations as well as CRS procedures and policies for compliance, including financial, procurement, HR, MEAL, etc.
- Lead the planning of project activities and set high quality performance targets ensuring adherence to technical standards, best practices and donor guidelines.
- Use appropriate project management tools to plan, review and track progress on project implementation as well as on the utilization of project resources; use participatory processes to overcome implementation obstacles.
- Keep abreast of latest developments in their sector area (collaborates with regional/HQ technical advisors, learns new PQ tools, networks with outside technical experts, etc.).
- Liaise with RedRose team members to ensure seamless integration of ICT4D in all program activities.
- Represent CRS in key coordination forums including the Food Security Working Group and the Cash & Voucher Working Group.
- Supports all facets of program implementation linked to the utilization of e-vouchers, including: software and hardware set up, troubleshooting, vendor selection, vendor training, etc.
- Maintain up to date documentation related to project approval, monitoring and implementation.
- Models and reinforces with others a commitment to quality programming.
- Provide technical guidance to facilitate implementation and monitoring of cash and e-voucher activities.
- Ensure proper screening of beneficiaries is conducted by the partner organization for cash activities and that all beneficiaries meet eligibility criteria.
- Ensure proper implementation of the standard operational procedures (SOP) for cash and voucher interventions, and Red Rose technology, and update SOPs as required.
- Develop and implement a capacity building plan to ensure all program, finance and supply chain staff involved in cash and voucher programming have appropriate knowledge and skills related to market-based programming.
- Identify protection issues, challenges in implementation, and advocate for appropriate responses.
Budget and Financial Management:
- Prepare annual project budgets as requested by the donor.
- Complete necessary budget templates and forecasts as required by CRS.
- Support partners in the development and management of budgets in line with their scope of work.
- Ensure the financial management of the project, as per the project budget.
- Review project expenses and cash pipeline and coordinate liquidations with CRS Finance and partners.
- In collaboration with the finance teams, review and analyze monthly budget comparison reports and take necessary steps to ensure proper management and utilization of budgets.
- Ensure that program activities comply with CRS financial guidelines, policies, procedures, and regulations.
- Work with the finance team to ensure accurate donor financial reports are submitted on time.
- Coordinate with operations staff for purchasing and inventory control as per CRS/donor requirements.
- In coordination with the Monitoring, Evaluation, Accountability and Learning (MEAL) team, develop and implement strong MEAL systems, using CRS tools and resources to maximize project impact on project participants.
- Ensure that market studies and feasibility assessments are carried out in all program areas, and that results are incorporated in program design and strategy.
- Pilot and roll out price data collection monitoring through the MARK it toolkit.
- Carryout regular data analysis and review of project data collected through onsite and post activity monitoring, price data collection, accountability feedback systems and targeting data.
- Ensure the project has a strong learning agenda, and champion learning with project staff and partner teams.
- Prepare and submit required donor project narrative reports, quarterly performance data, as well as other reports needed/required by the local government, donors, the region or headquarters.
- Use collaborative and structured evaluation processes to review data, reach agreement about findings, and apply learning and recommendations.
- Regularly update key stakeholders on progress and challenges.
- Prepare short success stories and briefs on innovation/best practices and project learning (including failures).
- Ensure that all project documentation is well organized and easy to access on Gateway.
Staff Management and Development:
- Carryout beneficiary, vendors, staff and partners training on the utilization of e-vouchers, and Red Rose technology.
- With senior management and Human Resources, identify project staffing needs and contribute to job descriptions and hiring processes.
- With Human Resources, ensure effective orientation and onboarding of project staff.
- Supervise and mentor program team, including development of performance plans and assessment of performance.
- Identify technical assistance needs for CRS and partners, and take the lead in developing SOWs and follow up with potential TA, as appropriate.
- Continuously support the professional development of the program team by providing clear orientation, feedback and learning opportunities.
- Ensure that supervisee’ performance development plans are in place and initial discussions are held.
- Provide immediate and regular feedback on performance.
- Ensures weekly and monthly check-ins with all direct reports (identify development needs, examine workload, accompaniment).
- Develop a culture of courtesy and respect.
- Establish a conducive working environment.
- Ensure staff have needed resources to achieve their results.
- Provide orientation on staffing structural changes linked to emergency programs.
- Conduct quarterly visits to accompany partner and reinforce their technical skills.
- Ensure that SRFM/HOCAI assessments and monitoring visits are conducted on schedule.
- Ensure timely technical support is provided to partners to respond to the capacity gaps identified during assessments.
- Establish a working relationship that fosters dialogue with the partners and in which partners contact the PM when issues or questions arise.
- Inform supervisor when issues arise with a solution focused approach and take the lead in ensuring the resolution of those issues in a timely manner.
- Field trip reports to support the partners contain detailed information about the results of the trip and planned next steps.
- Masters Degree in related field or equivalent experience
- Minimum of five years of relevant field-based project management experience required. Extensive experience in managing moderately complex projects.
- Three years of experience working in emergency, development or recovery programming with an international NGO.
- Experience implementing food assistance and cash and voucher programs and in-depth knowledge of Supply Chain and Financial Management and Controls of cash and/or voucher programs.
- Excellent understanding of food security and livelihoods technical concepts and experience conducting detailed market, food security, livelihood, and protection needs assessments.
- Proven expertise in the integration of Information, Communication and Technologies for improved efficiency and effectiveness; a working understanding of the Red Rose System and One System Platform is highly desirable.
- Experience in emergencies and program planning and management.
- Demonstrated application of Emergency Standards.
- Demonstrated ability to work in partnership with local communities and NGOs as appropriate.
- Ability to represent CRS at high level coordination meetings with donors, local government, UN, and other international NGOs.
- Demonstrated leadership ability in strategic planning initiatives.
- Is committed to gender and conflict sensitive programming
- Proven ability to develop proposals and write reports meeting donor requirements.
- Excellent analytical, management, communication and negotiation skills.
- Must be able to prioritize multiple work demands and work effectively and efficiently with minimal supervision.
- Familiarity with policies, procedures, and priorities of USAID, UN agencies and Caritas agencies preferred.
- Experience in staff development and partner capacity strengthening.
- Advanced computer literacy and proficiency in Microsoft Office (MS Word, Excel, etc.).
- Experience working in security compromised zones
- Excellent inter-cultural sensitivity and interpersonal skills necessary in insecure environments.
Location: Borno, Maduguri
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