Citi Bank Nigeria (Market Operations Control Lead)

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities.
We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

Job Title: Market Operations Control Lead-16053832


  • Independently assess the effectiveness of controls and determine the potential impact of any control failure and   the corrective actions required. 
  • Highlight to senior management all concerns arising from failure of controls that could result in losses and/or reputational risks.
  • Ensure that the reviews conducted have a corrective action follow up mechanism through i-caps.
  • Ensure adherence to corporate policies and local policy as well as local and global regulatory environment.
  • Participate in all aspects of assessments, in accordance with Internal Audit standards and/or regulatory statutes. 
  • Participate in training and developing other staff in audit, risk assessment techniques and accounting principles. 
  • Understand and accurately evaluate risks and controls as they relate to business objectives.
  • Use available technology and automation tools to appropriately improve processes within the department and business in general.
  • Develop an in-depth knowledge and understanding of the business and to acquire greater knowledge of the products and processes.
  • Implement the Fraud Management program appropriate for the business in conjunction with BUFM and CSIS.
  • Develop and report on control metrics that facilitate management oversight over operations.
  • Monitor and ensure the execution of corrective action plans (CAPs), remediation of audit and regulatory issues and ensure compliance with policies, established procedures and best practices by the Market Operations function, country and legal vehicle.


  • Responsible for maintaining the Market Operations control framework across the cluster to identify and reduce operational risk.
  • Planning the control reviews by selecting the appropriate quality assurance approach, methodology and preparing the test plan that best suits the product and process.
  • Evaluate the adequacy and effectiveness of internal control by Analysing/flowcharting the different processes in order to evaluate controls, identify inefficient processes.
  • Conduct controls related reviews in accordance with the Gold Copy controls plan and test plans approved by the Operations Control function. Perform analytical reviews and check adherence to corporate policies.
  • Preparing controls assessment reports for senior management, discussing issues with relevant business unit heads.
  • Influencing the design and improvement of processes to ensure that appropriate controls exist to manage risks efficiently. 
  • Participate in evaluating Strategic and Tactical Change; Policy and Process updates; Regulatory requirements etc. 
  • Management / Oversight of Corrective Action Plan remediation process 
  • Proactive audit support; Health checks, identification of thematic issues etc.  
  • Ensuring that significant Risks are identified and escalated in a timely manner via Control Governance Channels
  • Responsible for communicating emerging issues to management and following through on unresolved issues.
  • Co-ordinating the Operations and Technology self-assessment (MCAs) and DCFCs processes for the bank. 
  • Assist the Fraud Manager on handling, investigating and reporting of fraud incidents and attempts.
  • Ensure that all performance indicators/KRIs for management from Operations Control are availed as and when required.
  • Co-ordinate and undertake training of staff on controls related subjects and role of Operations Control.
  • Promote efficiency in the utilization of corporate resources.
  • Participate in regional assignments relating to peer reviews and provide assistance to other countries in the cluster when the need arises, such as Internal Audit Preparation.
  • Support the wider Operations Control strategy 
  • Promotion of a control culture within the Operations division
  • Any other function/duty or responsibility that may be assigned from time to time as deemed appropriate by the business.


  • Minimum of 15 years post-graduate experience
  • Must have served at least  3 years on AVP/C12 level
  • At least 10 years banking experience including processing experience in an ICG Markets product line such as FX, Money Market, Loans, Fixed Income, Derivatives or Equities. 
  • Must have served in at least 3 major areas of Banking Operations. 
  • Audit/controls experience
  • Proficient in metrics/KRIs assessment and reporting
  • University Degree in Accounting, Business related discipline, Information Technology, Computer Engineering or equivalent plus a relevant higher degree or professional qualification.


  • Strong organizational skills with ability to multi-task 
  • Good communication and relationship skills 
  • Willingness to question/challenge existing processes and ensure a satisfactory outcome 
  • Analytical thinking
  • Attention to detail
  • Ability to prioritize
  • Willingness to Act with urgency, courage and conviction
  • Good articulation of issues/events

Location: Lagos



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