Warehouse Officer at Mercy Corps Nigeria

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action - helping people triumph over adversity and build stronger communities from within.Now, and for the future.  Mercy Corps has worked in Nigeria since 2012, focusing its programming on adolescent girls’ empowerment, economic development, conflict mitigation, and humanitarian response.

Job Title: Warehouse Officer


  • Mercy Corps is looking for a Warehouse Officer responsible for overseeing and managing the provision of materials, equipment, and supplies for all Mercy Corps programs in Dikwa/Ngala
  • The Warehouse Officer will oversee the reception, storage and distribution of all items and supervise warehouse staff.


  • Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational policies and procedures.
  • Complies with Mercy Corps warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
  • Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
  • Controls inventory levels by conducting physical counts; reconciling with data storage system.
  • Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement when needed.
  • Preparing monthly or biweekly reports that analyze variances; initiating corrective actions.
  • Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
  • Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
  • Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional development.
  • Builds and maintains external partners  hence builds on  collaboration , influencing and impact
  • Contributes to team effort by accomplishing related results as needed.
  • Handle all record keeping and tracking within the required timeframe
  • Coordinate laborer’s activities and ensure there are enough laborers to support that activities (loading, unloading, restacking, etc)
  • Conduct a physical count of commodities on hand at the end of every day or every week as needed, and reconcile that account with information in the NFI Tracking System database.  Report any discrepancies to the Logistics Officer and the Head of Office with reasonable explanations.
  • Regularly compile commodity lost status report, logistics summary and NFI distribution plan and submit all reports to the Deputy Team Leader.
  • Maintain a daily monitoring of NFI items with recording, NFI data management, and any related warehouse duties.
  • Maintain an accurate and consistent filing system of copies of warehouse, handling, transportation, service, and other key contracts, agreements and documents.
  • Attend internal and external coordination meeting as may be requested .
  • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
  • Other duties as assigned

Organizational Learning:

  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

  • Mercy Corps team members are expected to support all efforts toward accountability, specifically
  • to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.


  • At least 2 years’ relevant experience, ideally in commodities tracking, warehousing and distribution of food and Non-food items.
  • Two years of record keeping and store management preferred,
  • Experience in logistics and warehouse management.
  • Solid skills in data entry management.
  • Well-developed computer skills with strong familiarity of databases (MS Access), Microsoft Word and Excel and ability to write clear, accurate reports.
  • Ability to work under adverse conditions which may change quickly requiring flexibility
  • Ability to control inventory, analyze information and write clear and accurate reports.
  • Ability to follow procedures, meet deadlines, and work independently and cooperatively with team members.
  • Good experience and skills in commodity tracking system management.
  • Experience with NGOs and food programs is an advantage.
  • Ability to communicate in English and Hausa, fluency in Kanuri also strongly desirable.
  • Experience with staff supervision.
  • Skills and experience operating and maintaining warehouse structures and equipment. .
  • Close attention to detail and a sound judgment essential.
Success Factors:
  • The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building.
  • S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
  • In particular, the successful candidate will be willing to travel to locations such as Dikwa and Ngala according to the needs of the Mercy Corps program.
  • This will mean sometimes staying and working in stressful environments with very basic living conditions, strictly following security protocols at all times and sometimes working long and irregular hours.
  • Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures, and values at all times and in all in-country venues.

Location: Maiduguri - Borno

Closing Date
6th January, 2017.

How to Apply
Interested and qualified candidates are encouraged to submit CV and Cover Letter in one document, addressing the position requirements to: ng-recruitment.nigeria@mercycorps.org


Drop off application in a sealed envelope with the position boldly written to:
Mercy Corps Nigeria
Plot 119, NUJ Street,
New GRA Bama Road,
Borno State.

  • All applications must include the position title in the subject line and not more than 4 pages.
  • Only short-listed candidates will be contacted.
  • We are an equal opportunity organization and we strongly encourage women to apply for this position.


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