Customer Care Executive at Tizeti Network Limited

Tizeti is a growing NCC licensed Internet Service Provider operating in Lekki, Lagos and expanding coverage to Lagos and Ibadan. We offer commercial and residential Internet to estates, hotels and multi-tenant buildings. We are recruiting to fill the position below:


Job Title: Customer Care Executive 

Description

  • Providing exceptional customer service to our customers
  • Brand building; informing customers of the positive impact of organization’s activity
  • Showing empathy towards customer’s issues.
  • Providing up to date, accurate and appropriate information to customers.
  • Inputs and update subscriber information as required.
  • Log on service request for action.
  • Providing customer feedback to management for improvement
  • Optimum utilization of Customer Relationship Management systems/tools.
  • Achieving set target.
  • Up selling and Cross selling internet packages
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains customer records by updating account information.
  • Opens customer accounts by recording account information.
  • Attracts potential customers by answering product and service questions
  • Setting up new users’ accounts and profiles and dealing with password issues;

Location: Lagos

Closing Date
7th February, 2017.

How to Apply
Interested and qualified candidate should send their CV's to: career@tizeti.com

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