Customer Care Officer at Sigma Qualitas

Sigma Qualitas is a network of seasoned and experienced consultants, with several years work experience in large multinational organizations and the public sector, who have come together for the purpose of providing consultancy expertise and training to clients across various industries.

Job Title: Front Desk/Customer Care Officer

Description

  • The front desk officer will be the first point of contact for the Company and will therefore project the image of the Company. The role will be shift - based alternating with 2 other staff and must work at least 2 Sundays in a month.

Responsibilities

  • Attend to client enquiries and queries both in person and on the phone
  • Registration of clients on the database
  • Adequate record keeping of all clients transactions
  • Takes bookings for all services provided
  • Liaise with other departments with the adequate information required
  • Ensure the reception area is always tidy
  • Take prospective clients on tours round the premises
  • Expected to keep accounting records

Requirements

  • A Bachelor's Degree or HND in Social Science or Arts.
  • Master’s Degree would be of advantage.
  • 3 years ’ work experience in a relevant admin role.
  • Relevant professional qualification would be of advantage .

Skills

  • Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organized, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organized, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior analytical.
  • Good analytic decision making and problem solving.
  • Effective communication skills and Good knowledge in international affairs and behavioral etiquette.
  • Proficiency in the use of MS Office suite. (Word and Excel)
  • Interpersonal and people management skills.
  • Good time management and organizational skills.
  • Excellent record keeping abilities.
  • Ability to interact with employees at all levels
  • Ability to get a job done under pressure and within tight timelines
  • Negotiation skills.
  • Excellent customer service skills.

Location: Lagos

Closing Date
17th January, 2017.

Method of Application
Interested and qualified candidates should submit their CV's to: jobs@sigmaqualitas.com

Note:

  • Short listing is based on the requirements in the given job descriptions above such as; qualifications required, years of experience, technology and industry exposure. All candidates for the list positions must have relevant and required work experience.
  • Required with your submitted CV are the following; your current earning information and your DOB. Your contact details should contain active phone numbers and email addresses. Review your CV every time you make a submission, one CV does not fit all jobs. Kindly note that we need the subject matter of your response to contain the Job Title you are interested in, the file type must be PDF or DOCX, the preference being word documents, any response that contains a file name such as “My CV or My Resume” cannot be treated.

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