Customer Insight Coordinator at Bridge International Academies

Bridge International Academies is the world’s largest and fastest-growing chain of primary and pre-primary schools with more than 400 academies and 120,000 pupils in Kenya and Uganda. We democratize the right to succeed by giving families living in poverty access to the high-quality education that will allow their children to live a very different life.


Job Title: Customer Insight Coordinator

Description

  • Seeking a research coordinator to be in charge of ensuring that all data collection, data syncing and report writing work is done in accordance with the protocols, coordinating with the Research Manager in assignment of field work duties to the Research Associates and Assistants among other roles assigned form time to time 

Responsibilities 

  • Preparation of maps and other data collection materials for PSR, neighborhood and all types of surveys
  • Coordinating and managing with various field teams and assist in resolving of any issues that may arise in the field
  • Identifying RA training needs and assisting to organize for the same
  • In conjunction with research manager review all the protocols to ensure they meet the current research requirements
  • Checking through maps and other available data to suggest new research areas
  • Be involved in data quality control activities both in the field and in the office
  • Provide guidance and direction to the RAs on data collection, data entry and data quality
  • Review  both the quantitative data and the qualitative reports for various research activities
  • Ensure that all research reports are written in an accurate and timely fashion
  • Ensure the sharing of the necessary information generated by research with other departments that require it
  • In conjunction with research manager address any queries that are raised concerning the research reports
  • Contribute to the continuous improvement of research tools, protocols and processes
  • Recognizing Bridge is a growing organization and being involved in any other research or related field

Qualifications

  • A Bachelor’s degree in Sociology, Demography, Anthropology, statistics or other related social science field
  • Over 2 years experience in conducting field research in a fast paced or rapidly growing commercial organization with multiple departments where the use of technology solutions was a key strategy.
  • Experience coordinating or managing a team of  staff, preferably remotely or field based
  • Experience working in slums, informal settlements and in rural areas
  • Proficiency in Advanced Excel modeling
  • Experience providing guidance to data collection and data entry teams

Skills

  • Experience using Excel for data entry, data manipulation and analysis
  • Experience using statistical analysis tools (SAS, STATA and SPSS)
  • Very good at interpreting and using maps for research work
  • Experience in use of PDA, net books or other related device for research
  • Automated analysis of data to quickly identify key metrics
  • Systematized rating system for new potential plots
  • Excellent writing and verbal communication skills
  • Attention to detail
  • Self driven and able to work with very minimum supervision
  • Able to work in fast paced environment and able to prioritize work
Location: Lagos

Closing Date 
Not Specified 



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