ERP Functional Support Analysts at VIC Lawrence & Associates Limited (VLA)

VIC Lawrence & Associates Limited (VLA) is one of the fastest growing People Management and HR consultancy firms in Nigeria today. We provide specialist support in the areas of Learning, Training & Development, Recruitment & Selection, Outsourcing, Strategy & Business Support, Testing and Assessment and HR Solutions.


Job Title: Oracle ERP Functional Support Analysts

Responsibilities 

  • Participate actively in rolling out new system functionalities that are required to promote more efficiency and control on the implemented systems.
  • Identify process changes or configuration changes that could improve how the system supports the business.
  • Work closely with users and other team members to address system enhancements and process issues.
  • Provide immediate responses to end-user requests for business process help, basic system navigation questions, and other "how to" or "I can't get it to work" issues.
  • Monitor proper usage of the system through the service desk by tracking the logged complaints by each business user.
  • Manage workload appropriately and ensure timely completion of tasks in line with requirements.
  • Assist to train and instruct users with respect to their specific day-to-day issues, execute corrective action when necessary.
  • Support managers in business process improvements, implementing best practices and fully utilizing ERP system capabilities.
  • Support administration of ERP security and permissions for ERP users.
  • Collaborate with ERP System Analyst, ERP Specialist and IT Quality Assurance to test ERP modules prior to deployment.
  • Identify and record systems issues in conjunction with ERP Systems Analyst.
  • Ensure ERP system meets business requirements and goals and fulfills user requirements.
  • Monitor and identify problems in any of ERP system every day.
  • Maintain a high level of customer satisfaction through professional communication and consistent and timely follow up.
  • Monitor and respond to phone, email, chat or web cases for new and existing customers.
  • Identify, recreate, research, prioritize and resolve product issues; documenting knowledge gained.

Qualifications

  • Candidates must possess strong communication skills.
  • Ability to comprehend, document and translate user’s requirements into practical solutions is required. 
  • Proven customer-focused and interpersonal skills.
  • Ability to multi-task and prioritize effectively
  • Data gathering and analyses skill.
  • Thorough and legible documentation skills
  • Ability to perform analysis and to accurately address/dissect detailed, complex issues.
  • Quick Learner, Committed, Convincing & Challenging, Self Driven.
  • Proficient in MS Office, MS Visio, MS Project will be an advantage.

Requirements 

  • Minimum of Bachelor’s degree  in Information Technology, Computer Science, Engineering, Accounting, Business Administration or a related field, with a  minimum grade of 2.2
  • Possession of a project management certification or Information Technology Information Library (ITIL) qualification will be an advantage.
  • Previous experience with ERP systems will be an advantage.

Skills

  • Candidates must possess strong communication skills.
  • Ability to comprehend, document and translate user’s requirements into practical solutions is required. 
  • Proven customer-focused and interpersonal skills.
  • Ability to multi-task and prioritize effectively
  •  Data gathering and analyses skill.
  • Thorough and legible documentation skills
  • Ability to perform analysis and to accurately address/dissect detailed, complex issues.
  • Quick Learner, Committed, Convincing & Challenging, Self Driven.
  • Proficient in MS Office, MS Visio, MS Project will be an advantage.

Location: Nigeria

Closing Date
3rd February, 2017

APPLY HERE


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