Front Desk Officer at MasterMindsHRSG Management Consulting

MasterMindsHRSG Management Consulting - Our client, a leading company, is currently seeking applications to fill the vacant position below:

Job Title: Front Desk Officer

Responsibilities

  • Resolve customer complaints via phone, email, or social media.
  • Use telephones and other medium of communication to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Inform customers about developments, and new products of the company.
  • Take payment information and other pertinent information such as addresses and phone numbers, which must always be up to date.
  • Answer questions and educate potential customers on terms of sale,using the frequently asked Questions as guide and reference to the company website.
  • Act as the company gatekeeper/ambassador at all times.
  • Send reports to management about frequently raised issues by customers from conversations had, Suggest and advise management on ways to mitigate such complaints.
  • Keep records and Handle product recalls; that’s there must be report about products highly appreciated by customers

Requirements 

  • Preferred sex: Female
  • Age range: 23-28 years
  • Minimum HND or B.Sc in either English Language, Mass Communication, Sociology or any relevant field.
  • Candidate must be a christian, ready to resume immediately and must live within a close proximity to the office, such as Ikeja, Magodo, Ogba and any such considered to be close to Berger.

Location: Lagos

Closing Date
24th January, 2017.

How to Apply
Interested and qualified candidates should send their applications and CV's to: recruitment@mastermindshrsg.com

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