Head of Operations at Catholic Relief Services (CRS)

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.


Job Title: Head of Operations, Nigeria

Description

  • Reporting to the Deputy Country Representative/Operations, the Head of Operations’ (HoOps) primary function is to provide leadership and oversight of the country program’s operational support departments in the following areas: Travel, Facilities & IT, Supply Chain Management (Warehousing, Fleet & Logistics, Procurement). 
  • The HoOps ensures that programs are supported to effectively meet articulated needs, manage risk, and increase efficiency. 
  • The HoOps ensures that all offices have corresponding systems in place and that applicable CRS and donor policies are consistently applied. 
  • The HoOps leads and oversees activities to strengthen the capacities of partners in these same functions. The HoOps is a member of the senior management team and plays a key role in all senior management decisions and initiatives.

Responsibilities
Leadership:

  • As a member of the Country Program’s senior management team, work with senior colleagues to coordinate efforts with the aim of best serving program participants.
  • Incorporate Operations issues into country strategic planning process. Assess and advocate for needed investments in Operations capacity.
  • Serve as officer in charge of the country program during absence of Country Representative if requested.
  • Attend relevant interagency, sector coordination, and representational meetings as required. Network with equivalent staff in colleague organizations.
  • Work with technical leads to improve Operations capacity, including systems and staffing in the key functional areas in which s/he has oversight.
  • Oversee Operations functions in field offices in the relevant areas by working closely with Field Office Managers and conducting regular visits to these offices.
  • Actively participate in regional OpEx events (i.e. monthly calls, annual 3D meeting, etc.).
  • Engage the CPs operations team in proposal development, ensuring collaboration with the program department that ensures optimal application of operational items, like: staffing, goods/services, office space, etc.

Functional Management to Increase Effectiveness:

  • (Inclusion of all functional areas here is fundamental to the position.)
  • Information and Communication Technology:
  • Ensure strategic management of ICT resources. Communicate CP priorities and ensure alignment of efforts.
  • Ensure compliance with BIS regulations.
  • Coordinate IT issues with the Regional Information Systems Analyst (RISA)
  • Ensure that all CRS-owned software programs are registered and securely maintained
  • Ensure that email, intranet and SUN network systems, at all offices, are functioning well.
  • Ensure that adequate IT support is provided to all staff, and that the hardware and software programs are in line with CRS standard requirements.
  • Ensure that IT equipment and software inventories are maintained and updated, and that IT needs assessments and replacement plans are carried out regularly.
  • Verify all requests for procurement of IT equipment maintaining CRS standards for procurement of new equipment
  • Apply ICT-enabled change management principles and act as a sponsor for and supporter of change agents. Promote adoption of standardized systems by all staff.
  • Where CP is engage in ICT4D and other location-specific emergency projects, ensure the application of GKIM policies, and project management and ICT system planning and implementation principles.
  • Ensure the application of ICT system operation, maintenance, and support principles. Ensure adherence to GKIM standards and protocols related to IT systems. Support management of service requests by facilitating integration with the Global Help Desk.
  • Ensure the application of unique principles of managing ICT vendors.
  • Supply Chain Management (Procurement, Warehousing, Fleet)
  • Supervise the SC Manager in the strategic management of material resources. Communicate CP priorities and guide him/her to ensure alignment of efforts.
  • Ensure efficiency and compliance in local and international procurement. This includes ensuring maintenance of the CPs ASL.
  • Ensure proper stewardship of CRS resources, and the optimal utilization and maintenance of program assets and resources including proper inventory controls (includes oversight of inventory receiving and shipping as well as warehouse, fleet and asset management and the disposition of assets (i.e. ICT equipment and Vehicle Acquisition and Disposition Plans).
  • Ensure high quality reporting that allows for proper tracing and tracking of inventory and assets. Ensure that in-kind transactions are reflected appropriately in financial statements according to CRS policy.
  • Ensure integrity (accuracy, security) of SCM information systems.
  • Administration and Logistics
  • Ensure proper stewardship of CRS resources, and the optimal utilization and maintenance of program assets and resources including proper inventory controls (includes oversight of inventory receiving and shipping as well as warehouse, fleet and asset management and the disposition of assets).
  • Ensure high quality reporting that allows for proper tracing and tracking of inventory and assets. Ensure that in-kind transactions are reflected appropriately in financial statements according to CRS policy.
  • Oversee the country insurance policy for assets. Negotiate renewal of insurance policies
  • Confirm the maintenance of an up-to-date inventory and the efficient tracking of all agency property per agency requirements.
  • Ensure the preparation and submission of quarterly asset reports to HQ.
  • Ensure that transportation services other than fleet management are appropriate to need and delivered in conformity with CRS policies.
  • Ensure that risk mitigation strategies including insurance are undertaken. Lead preparation of agency Risk Disclosure Report.
  • Support the Administration Manager’s oversight of the Administration department’s staff and functions, including procurement, fleet and facilities management.

Qualifications

  • Master’s in business administration, supply chain management, IT or other relevant field.
  • Minimum five years work experience in a management of non-profit, development, and/or humanitarian organization. At least two years of this should be in a developing country outside candidate’s country of origin.
  • Understanding of CRS financial and administrative systems (Sun Systems and Vision accounting software), policies, and procedures preferred.
  • Experience managing large, complex U.S. government awards; knowledge of relevant regulations.
  • Knowledge of procurement and general office administration/management issues.
  • Ability to work in a complex environment and to lead and work with a multi-cultural team.
  • Computer literate in MS Office, internet, email.
  • Strong communications and analytical abilities.
  • Willingness to travel

Location: Lagos, Nigeria

Closing Date
26th February, 2017

APPLY HERE 


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