Human Resources Manager at Catholic Relief Services (CRS)

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. We alleviate suffering and provide assistance to people in need in more than 100 countries, without regard to race, belief or nationality. CRS maintains strict standards of efficiency, accountability and transparency. Last year, more than 92 percent of revenues spent went directly to programs that benefit the poor overseas.

Job Title: Human Resources Manager


  • The HR Manager NE will support the NE Operations to manage, develop and administer policies and programs covering several HR functional areas including: recruitment, compensation, training, supervision, employee relations, and benefits.

  • Support NE Management in reviewing performance of staff, identifying staff training needs, and developing action plans for staff development. Promote development plans for all employees and work with senior managers to ensure funds for workforce development are budgeted appropriately.
  • Confer with management and supervisors to identify personnel needs, job specifications, job duties, qualifications and skills, team fit, and weighted criteria for evaluating candidates for open positions.
  • Develop and maintain network of contacts to help identify and source qualified candidates.
  • Build a strong networking with other NGO’s/Professional association to strengthen the organization pool of qualified candidates.
  • Ensure each position links to the appropriate CP member/line of expertise for mentoring/support.
  • Serve as and/or delegate representative on all hiring committees for all positions or help ensure the appropriate member of the CP serves in this role, as appropriate, and be involved in the final decision of all candidates for these positions.
  • Coordinate policies regarding human resource activities, such as recruitment, compensation, benefits, training, employee relations, and performance management.
  • Process, verify, and maintain documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications.
  • Suggest advertising sources. Assist in writing and recommend placement of job advertisements in various media according to needs.
  • Interpret and provide guidance and instruction to NE staff and teams on HR processes, policies, workflow, and work unit priorities.
  • Provide employees with information about policies, job descriptions, working conditions, wages and opportunities for promotion and employee benefits.
  • Plan and conduct new employee orientation with the HRA to foster positive attitude toward organizational objectives.
  • Conduct reference and background checks for new hires and discuss results with Abuja based Human Resource Manager (HRM).
  • Assist in the review and development and implementation of new and existing HR policies and procedures
  • Serve as a link between the HR and employees by handling questions, interpreting and administering contracts, and helping to resolve work related problems.
  • Working with the Abuja based HRM, Ensure all phases of the performance management system are implemented according to agency guidance, i.e. performance and development planning, coaching, assessment, mentoring, and career planning, 360 multi rater feedback).
  • Identify training and development opportunities using staff performance and development plans as a standard and working with Unit Heads.
  • Process employee requests for external trainings while complying with polices and Procedures.
  • Implement agency’s ongoing training program for all staff concerning Catholic Church structure, values, principles and Catholic social teaching.
  • Coordinate employee communications, letters and updates to both HQ and sub office staff e.g. appointments, promotions, merit increases etc.
  • Provide advice and assistance to staff and management on pay and benefits systems
  • Manage national staff separation process including exit interviews, separation letters, clearance, ensuring policies and procedures as well as local labor laws have been followed
  • In consultation with the Human Resources Manager in country office, will make decisions on HR issues
  • Ensure local and international consultants are sourced according to agency guidelines and the database updated as needful.
  • Perform other duties, as assigned.


  • Master’s degree or equivalent HR Management certification preferred.
  • Bachelor’s degree required; will consider work experience in a similar position if over 5 years.
  • Minimum 3 to 5 years relevant work experience, preferably with an International NGO, with at least 2 of these years managing the Human Resources function.
  • Excellent knowledge of HR management best practices as an HR Generalist, including organizational development.
  • Sound knowledge of local labor laws and ability to understand and interpret legislative and policy issues.
  • Must demonstrate a good understanding of contemporary human resource issues and best practices.
  • Must be familiar with participatory approach to developing HR Processes and Systems
  • Proficiency in the use of Microsoft Office suite, including Word, Excel, PowerPoint and Outlook
  • Be able to work in a multicultural environment. 
  • Required Language Skills: English Fluency, Hausa and Kanuri is an added value
Location: Maiduguri

Closing Date
31st January, 2017

How to Apply
Interested candidates should send with a detailed 3-page resume in a single file word document to


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